Welcome to Sahara Desert Crew Tours & Adventures. These Terms & Conditions explain the booking process, payment arrangements and responsibilities when booking a tour or travel service with us.
By confirming a reservation with Sahara Desert Crew, you agree to the following terms.
Sahara Desert Crew Tours & Adventures is a Morocco-based tour company offering private and customized travel experiences throughout Morocco.
Our services include:
All services and inclusions are specified in the individual tour quotation or booking confirmation.
Customers can request a quotation through our website, email or WhatsApp.
To confirm a booking:
We recommend booking in advance, especially during busy travel periods.
Payment arrangements are communicated to customers before booking confirmation.
Our accepted payment methods may include:
A deposit is normally required to confirm the reservation. The remaining balance is generally paid in cash to the driver or company representative during the tour, unless another arrangement has been agreed in writing.
PayPal transactions may incur additional processing fees +5% , which will be communicated before payment.
Any outstanding balance must be settled according to the payment schedule agreed during booking.
Tour prices depend on several factors, including:
Each customer receives an individual quotation describing the agreed services and inclusions.
Unless specifically mentioned in the quotation, tour prices generally do not include:
Any additional services requested by customers may involve extra charges.
Customers wishing to cancel a booking must inform Sahara Desert Crew in writing by email or WhatsApp.
Cancellation and refund conditions depend on the services booked, the cancellation date and the conditions imposed by accommodation providers, desert camps and other suppliers.
The following principles apply:
We encourage customers to contact us as early as possible if they need to cancel or change their travel arrangements.
We understand that travelers may wish to customize their Morocco experience.
Customers can request changes to their itinerary, departure time, accommodation or activities, subject to availability and agreement.
Sahara Desert Crew reserves the right to make reasonable itinerary adjustments when necessary due to:
Whenever possible, customers will be informed about significant changes in advance.
Any additional costs resulting from customer-requested changes will be communicated before the changes are confirmed.
Our tours generally include private transportation in an appropriate, air-conditioned vehicle according to the group size and itinerary.
Customers are expected to follow the driver’s safety instructions and respect the vehicle and other passengers.
Seat belts must be worn where provided.
Customers must inform us in advance about special transportation requirements, mobility limitations, child seats or additional luggage.
Accommodation is arranged according to the category selected and confirmed during booking.
Depending on the itinerary, accommodation may include hotels, riads, guesthouses and desert camps.
Room types, facilities, meal arrangements and bathroom arrangements will be communicated before confirmation.
In the Sahara Desert, accommodation and activities may be subject to weather conditions and local operational circumstances.
Our tours may include camel trekking, desert excursions, quad biking, visits to local villages, cultural experiences and other optional activities.
Some activities are operated by independent local providers.
Customers must follow the safety instructions provided by activity operators and inform us of any relevant limitations before participating.
Certain activities may be unsuitable for some travelers depending on their individual circumstances.
Customers are responsible for:
Customers should inform Sahara Desert Crew in advance of any special requirements that may affect their travel arrangements.
We strongly recommend that all travelers obtain suitable travel insurance before their trip.
Insurance should ideally cover medical expenses, emergency assistance, trip cancellation, personal belongings and other relevant travel risks.
Sahara Desert Crew does not provide personal travel insurance unless expressly agreed in writing.
Sahara Desert Crew will make reasonable efforts to provide the services agreed with customers.
However, we cannot guarantee that all travel arrangements will remain unaffected by circumstances beyond our reasonable control, including severe weather, natural events, road closures, strikes, government restrictions or other unexpected disruptions.
We will make reasonable efforts to assist customers and find suitable alternatives where possible.
Customers are responsible for their personal belongings, documents, money and valuables throughout the trip.
We recommend keeping important documents and valuables secure.
Sahara Desert Crew is not responsible for items lost or left behind unless the loss results from our own negligence or other legally established responsibility.
We aim to provide friendly, reliable and professional travel services.
If a customer experiences a problem during a tour, we encourage them to contact the driver, guide or company representative as soon as possible so that we have an opportunity to resolve the matter.
Customers may also contact us after their trip using the contact details below.
Customer information is used for booking arrangements, communication, accommodation reservations and the delivery of travel services.
We respect customer privacy and do not sell personal information to third parties.
Personal information may be shared with relevant service providers when necessary to organize and deliver the booked services.
Further information about how personal data is handled should be provided in our Privacy Policy.
These Terms & Conditions are intended to be governed by the applicable laws of Morocco, subject to mandatory consumer protection laws and any other applicable legal requirements.
Any dispute should first be addressed through direct communication and good-faith efforts to reach an amicable solution.
For questions, reservations, changes or assistance, please contact us:
Sahara Desert Crew Tours & Adventures
Thank you for choosing Sahara Desert Crew Tours & Adventures. We look forward to welcoming you to Morocco and sharing an authentic experience of our country.
